Your privacy is a fundamental priority at 33dd. This Privacy Policy explains in clear, structured terms exactly what personal data we collect, why we collect it, how it is processed, who may access it, and what rights you hold over your own information. Please read this document carefully before using the platform.
A clear summary of our core privacy commitments before you read the full policy below.
33dd collects only the personal data that is strictly necessary to operate your account, process transactions, verify your identity and comply with applicable regulations. We do not harvest data for its own sake.
All personal data is encrypted in transit using TLS and at rest using industry-standard encryption protocols. Access to your data is restricted to authorised personnel only, on a strict need-to-know basis.
33dd does not sell, rent or trade your personal information to third parties for marketing or commercial purposes. Your data is yours. We share it only where required for service delivery or legal compliance.
You have the right to access, correct, export and request deletion of your personal data at any time. These rights are meaningful and actionable — not buried in a policy document you will never read again.
We use cookies for essential platform functionality, user session management and aggregate analytics. We do not deploy third-party advertising trackers. Cookie behaviour is explained in full in Section 7 of this policy.
Privacy-related enquiries and data subject requests are responded to within 30 days of receipt. Contact our support team at [email protected] — plain text, no mailto link, no runaround. We take data rights seriously.
This Privacy Policy ("Policy") describes how 33dd ("Platform", "we", "us", "our"), accessible at https://33dd.cam, collects, uses, stores, protects and discloses personal data about individuals ("Users", "you", "your") who access or use the Platform, including its casino games, sports betting services, informational content and all related features.
33dd is committed to handling personal data responsibly and transparently. This Policy is written in clear English so that Users — including those accessing the Platform from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and elsewhere across Pakistan — can fully understand how their information is managed.
By registering an account on 33dd, or by continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read and understood its contents. If you do not agree with any part of this Policy, you should discontinue use of the Platform and may request account closure by contacting our support team.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
When you create a 33dd account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, email address, residential address (including city and country), username and password (stored in hashed form). We may also collect your phone number if provided for two-factor authentication or account recovery.
To comply with applicable anti-money laundering (AML) and Know Your Customer (KYC) obligations, we may request copies of government-issued identity documents (such as a National Identity Card or passport), proof of address documents, and proof of payment method ownership. This data is handled as sensitive data and is subject to enhanced security controls.
We collect records of all deposits, withdrawals, bonus activations and betting transactions made through your account. This includes transaction amounts in PKR or other supported currencies, payment method references, timestamps and transaction status. Full payment card numbers are not stored on 33dd systems; such data is handled exclusively by our certified payment processing partners.
We automatically collect certain technical and behavioural data when you use the Platform. This includes your IP address, browser type and version, operating system, device type, pages visited, session duration, game activity logs, betting patterns and clickstream data. This information is used to improve platform performance, personalise your experience and detect fraud or suspicious behaviour.
If you contact our support team via email or live chat, we retain records of those communications, including the content of messages and any personal data you volunteer within them. This data is used to resolve your enquiry and to improve our support quality.
Where you voluntarily use responsible gambling tools — such as deposit limits, loss limits, session time reminders or self-exclusion — we record the parameters you set. This information is treated with the highest level of sensitivity and is used solely to enforce the limits and exclusions you have applied.
| Category | Examples | Primary Purpose |
|---|---|---|
| Registration Data | Name, email, date of birth, address | Account creation & management |
| KYC / Identity Data | ID documents, proof of address | Age & identity verification, AML |
| Financial Data | Transaction records, payment method references | Payment processing, fraud prevention |
| Usage Data | IP address, device info, session logs | Security, analytics, personalisation |
| Communications Data | Support emails, chat transcripts | Customer service & quality improvement |
| Responsible Gambling Data | Limits set, self-exclusion records | Enforcing player protection tools |
33dd processes your personal data for the following specific purposes:
33dd processes personal data only where a valid legal basis exists. The primary legal bases we rely on are as follows:
33dd works with carefully selected third-party service providers who process personal data on our behalf as data processors. These include payment processing partners, identity verification providers, cloud hosting infrastructure providers, customer support software vendors and fraud detection tools. All such providers are bound by data processing agreements and are permitted to use your data only as directed by 33dd.
We may disclose your personal data to regulatory authorities, law enforcement agencies or courts where we are required to do so by applicable law or valid legal process. We will endeavour to notify you of such disclosure where legally permissible.
In the event of a merger, acquisition, asset sale or other corporate restructuring involving 33dd, your personal data may be transferred to the successor entity as part of the transaction. We will provide reasonable notice of any such transfer and will ensure the receiving entity is bound by privacy commitments at least as protective as those in this Policy.
33dd does not sell, rent, trade or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. Any disclosure of personal data is strictly limited to the purposes set out in this Policy.
Cookies are small text files stored on your device when you visit a website. They allow the site to remember information about your visit, such as your session state, language preferences and whether you are logged in. 33dd uses cookies and similar technologies (such as local storage and session tokens) to operate the Platform effectively.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential / Session | Maintain your login session, enforce security settings and enable core Platform functionality | No — required for Platform operation |
| Functional / Preference | Remember your display preferences, language settings and responsible gambling tool configurations | Yes — disabling may affect user experience |
| Analytics | Collect aggregate, anonymised data on page visits, session durations and feature usage to improve the Platform | Yes — via browser cookie settings |
33dd does not deploy third-party advertising or retargeting cookies. We do not permit advertising networks to place tracking cookies on the Platform for the purpose of profiling your browsing behaviour across other websites.
You can control and delete cookies through your browser settings. Instructions for managing cookies vary by browser — consult your browser's help documentation for specific guidance. Please note that disabling essential cookies will prevent the Platform from functioning correctly.
33dd retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention principles are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.
Subject to applicable law and certain limited exceptions, you hold the following rights in relation to your personal data held by 33dd. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days of receiving a valid request.
You may request a copy of the personal data we hold about you, together with information about how it is being used and with whom it has been shared.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update basic profile information directly within your account settings.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent. This right is subject to legal retention obligations — certain data cannot be deleted before the mandatory retention period expires.
In certain circumstances, you may request that we restrict the processing of your data — for example, while the accuracy of the data is being contested, or while you have objected to processing based on legitimate interests.
Where processing is based on consent or contractual necessity and is carried out by automated means, you may request a copy of your personal data in a structured, commonly used and machine-readable format.
You may object to processing of your personal data carried out on the basis of legitimate interests, including profiling. You also have an unconditional right to object to processing for direct marketing purposes, which we will honour immediately upon receipt of your objection.
Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
33dd implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction or alteration. These measures include, but are not limited to:
While we employ rigorous security standards, no system is completely immune to security risks. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay and will take all reasonable steps to mitigate the impact.
You are also responsible for maintaining the security of your own account. Use a strong, unique password and never share your login credentials with anyone. If you suspect your account has been compromised, contact [email protected] immediately.
The 33dd Platform is strictly intended for adults only. Access is prohibited for individuals under 18 years of age, or the higher minimum age required by the operator's license jurisdiction. We do not knowingly collect personal data from minors.
Age verification is applied as part of the KYC process. If we discover that personal data has been collected from a person under the applicable minimum age, we will delete that data immediately, close the associated account, and where required by law, report the matter to relevant authorities.
If you are a parent or guardian and believe that your child has registered on the Platform, please contact us at [email protected] so that we can take immediate action.
33dd operates internationally and may transfer your personal data to countries outside your jurisdiction, including countries that may not provide the same level of data protection as your home country. This may occur when we use cloud hosting infrastructure, payment processors or identity verification providers based in other jurisdictions.
Where personal data is transferred internationally, 33dd ensures that appropriate safeguards are in place to protect your data. These safeguards may include standard contractual clauses, data processing agreements with equivalent protections, or transfers to countries that have been assessed as providing adequate data protection.
If you would like further information about the safeguards in place for any specific international transfer, please contact us at [email protected].
33dd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws or Platform features. The date of the most recent revision is displayed at the top of this page.
Where changes are material — meaning they significantly affect how we process your personal data or the rights available to you — we will provide prominent notice on the Platform and, where appropriate, notify you via the email address registered to your account. For non-material updates, continued use of the Platform after the revised Policy is published constitutes your acceptance of the changes.
We encourage you to review this Policy periodically. If you disagree with any amended version, you may discontinue use of the Platform and request account closure in accordance with Section 12.2 of the Terms & Conditions.
If you have any questions, concerns or requests relating to this Privacy Policy or the way 33dd handles your personal data, please contact our support team. We are committed to responding to all privacy-related enquiries within 30 days.
Support Email:
[email protected]
Support Hours:
24/7 in English. Urdu assistance available on request. We serve users from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and across Pakistan.
Now that you understand how 33dd handles your privacy, explore the platform with confidence. Register an account, browse our games and sports markets, and use our responsible gambling tools — all in a secure environment.
18+ Only — or the higher minimum required by the operator/license jurisdiction. Gambling may be restricted or illegal in your jurisdiction. Please check your local laws.